There's a known issue in macOS below 10.14.4 that causes certain application to show up as black. In order to fix this consider upgrading to 10.14.4 or fresher version of macOS.
Xpiks used to save temporary backups in .xpks files. As of version 1.5 and higher this is no longer the case as backups are saved in one local database instead of multiple files. So don't worry if they are gone, your data is still securely saved in images/video and backed up as you work.
Currently only Fotolia reads embedded metadata from videos. Other microstocks require you to fill it by hand on website or upload separate CSV file with metadata.
This was a known issue in the installer which is fixed in newer versions (with Xpiks 1.5 and higher). For now just kill the "ministaller.exe" process in Task Manager and install new Xpiks manually.
Xpiks will have an installer for Windows soon. Meanwhile extract zip archive to any place you want to (e.g.
C:\), go inside and double-click the file Xpiks.exe
Please go to Applications, right-click the Xpiks.app and select Open from context menu. Read more at the decicated official Apple webpage.
Usually this error appears if Xpiks fails to find Exiftool. If you didn't install it, please visit Official Exiftool Website and install it. If you have Exiftool installed and still you see this error, then please go in Xpiks to Settings -> External and select correct path to `exiftool` executable (for example, if it's
/usr/bin/exiftooltry to change it to
/usr/local/bin/exiftooland vice versa)
First of all, check if you didn't make a typo in a Host, Username and Password field. Use "Show Password" checkbox to see if you typed it correctly. Try to use "Test connection" button before upload and see if it works. Try to login with and without Passive Mode (in the Advanced tab). Read help in your stock XYZ about how to upload artworks.
Please check if you have Xpiks "installed" in some sort of cloud storage like Google Drive, Dropbox etc. Move it to the local hard drive (it "weights" nothing anyway) and try again. Go to support if the problem persists.
If you happen to have two keywords in your list, say, "colour" and "color" and then you hit "Fix spelling", select "colour" -> "color" and hit "Replace". When Xpiks tries to replace "colour" to "color" (as you chose) it sees that you already have "color" and replacement will create two "color" keywords. There is an ambiguity in this situation since it's not clear if you were to remove the misspelled word or the original duplicate of it so Xpiks leaves everything as is.
It's possible that your antivirus (Avast?) detected Xpiks as malware and quarantined it. Xpiks is not a malware and it's source code is available at GitHub. You can check either by yourself or by third-parties that Xpiks does not contain viruses.
1. Press "windows" button, search for "environmental variables", select "Edit system environmental variables". 2. In the upper section "Add new variable". For a variable name use
QT_DEVICE_PIXEL_RATIOand for it's value use "2" (without quotes as well). Press "Ok", "Apply" or what ever you need to save and quit. 3. Open Xpiks
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