All .xpks files are gone
Xpiks used to save temporary backups in .xpks files. As of version 1.5 and highter this is no longer the case as backups are saved in one local database instead of multiple files. So don't worry if they are gone, your data is still securely saved in images/video and backed up as you work.
Uploaded videos do not contain Keywords and Description
Currently only Fotolia reads embedded metadata from videos. Other microstocks require you to fill it by hand on website or upload separate CSV file with metadata.
Automatic update in Windows is stuck on "Updating components"
This was a known issue in the installer which is fixed in newer versions (with Xpiks 1.5 and higher). For now just kill the "ministaller.exe" process in Task Manager and install new Xpiks manually.
I downloaded Xpiks-qt-v1.1.4.zip and what the hell I have to do next?
Xpiks will have an installer for Windows soon. Meanwhile extract zip archive to any place you want to (e.g. C:\), go inside and double-click the file Xpiks.exe
"Xpiks" can't be opened because it is from an unidentified developer
Please go to Applications, right-click the Xpiks.app and select Open from context menu. Read more at the decicated official Apple webpage.
"Import/Export finished with errors. See logs for details."
Usually this error appears if Xpiks fails to find Exiftool. If you didn't install it, please visit Official Exiftool Website and install it. If you have Exiftool installed and still you see this error, then please go in Xpiks to Settings -> External and select correct path to `exiftool` executable (for example, if it's /usr/bin/exiftool try to change it to /usr/local/bin/exiftool and vice versa)
I can't upload via FTP to my favorite stock XYZ
First of all, check if you didn't make a typo in a Host, Username and Password field. Use "Show Password" checkbox to see if you typed it correctly. Try to use "Test connection" button before upload and see if it works. Try to login with and without Passive Mode (in the Advanced tab). Read help in your stock XYZ about how to upload artworks.
Autocompletion does not work though "Autocomplete keywords" option is ON
Please check if you have Xpiks "installed" in some sort of cloud storage like Google Drive, Dropbox etc. Move it to the local hard drive (it "weights" nothing anyway) and try again. Go to support if the problem persists.
Replace misspelled keywords does nothing
If you happen to have two keywords in your list, say, "colour" and "color" and then you hit "Fix spelling", select "colour" -> "colour" and hit "Replace". When Xpiks tries to replace "colour" to "colour" (as you chose) it sees that you already have "color" and replacement will create two "colour" keywords. There is an ambiguity in this situation since it's not clear if you were to remove the misspelled word or the original duplicate of it so Xpiks leaves everything as is.
Xpiks closes shortly after start in Windows
It's possible that your antivirus (Avast?) detected Xpiks as malware and quarantined it. Xpiks is not a malware and it's source code is available at GitHub. You can check either by yourself or by third-parties that Xpiks does not contain viruses.
Text looks ugly small at my beautiful Surface Pro 3 with Windows 8.1
1. Press "windows" button, search for "environmental variables", select "Edit system environmental variables". 2. In the upper section "Add new variable". For a variable name use QT_DEVICE_PIXEL_RATIO and for it's value use "2" (without quotes as well). Press "Ok", "Apply" or what ever you need to save and quit. 3. Open Xpiks

Still can't find what you're looking for?

Our Support Team is here to help.

Contact Support

How to report a bug?

Our Support Team is here to help.