macOS

Xpiks window is black on macOS
There's a known issue in macOS below 10.14.4 that causes certain application to show up as black. In order to fix this consider upgrading to 10.14.4 or fresher version of macOS.
"Xpiks can't be opened because it is from an unidentified developer"
Xpiks is signed and notarized by Apple from version 1.5.5.2. If you have a lower version, please upgrade and you will not see this error.

Metadata

Uploaded videos do not contain Keywords and Description
Currently only Fotolia reads embedded metadata from videos. Other microstocks require you to fill it by hand on website or upload separate CSV file with metadata.
"Import/Export finished with errors. See logs for details."
Usually this error appears if Xpiks fails to find Exiftool. If you didn't install it, please visit Official Exiftool Website and install it. If you have Exiftool installed and still you see this error, then please go in Xpiks to Settings -> External and select correct path to `exiftool` executable (for example, if it's /usr/bin/exiftool try to change it to /usr/local/bin/exiftool and vice versa)

Miscellaneous

All .xpks files are gone
Xpiks used to save temporary backups in .xpks files. As of version 1.5 and higher this is no longer the case as backups are saved in one local database instead of multiple files. So don't worry if they are gone, your data is still securely saved in images/vectors//videos and backed up as you work.
Autocompletion does not work though "Autocomplete keywords" option is ON
Please check if you have Xpiks "installed" in some sort of cloud storage like Google Drive, Dropbox etc. Move it to the local hard drive (it "weights" nothing anyway) and try again. Go to support if the problem persists.
Replace misspelled keywords does nothing
If you happen to have two keywords in your list, say, "colour" and "color" and then you hit "Fix spelling", select "colour" -> "color" and hit "Replace". When Xpiks tries to replace "colour" to "color" (as you chose) it sees that you already have "color" and replacement will create two "color" keywords. There is an ambiguity in this situation since it's not clear if you were to remove the misspelled word or the original duplicate of it so Xpiks leaves everything as is.

Upload

Cannot login to Adobe Stock (aka Adobe connection is always red)
Adobe stock uses a different username and password than you use to login to the website. In order to get your FTP username and password, go to Adobe contributor portal, click "Sell", then "Upload" and just below the upload icon and text "You can also import files using your FTP" you will see "Learn more" link. When you click it, you will see your username and password.
Cannot login to Dreamstime
Dreamstime uses a different username and password than you use to login to the website. In order to get your FTP username and password, go to FTP uploads area and copy your user ID from "FTP Details" section on the right.
Which microstock agencies does Xpiks support?
With Xpiks you can upload your artworks to any agency that supports FTP/FTPS upload. This also includes custom/private servers with FTP support.
I can't upload via FTP to my favorite stock XYZ
First of all, check if you didn't make a typo in a Host, Username and Password field. Use "Show Password" checkbox to see if you typed it correctly. Try to use "Test connection" button before upload and see if it works. Try to login with and without Passive Mode (in the Advanced tab). Read help in your stock XYZ about how to upload artworks. Try Upload troubleshooting.

Windows

Cannot get past health reports screen or other scaling problems on Windows
Sometimes Xpiks is not correctly scaled on Windows because both Xpiks and Windows use different interface scaling techniques. Open Windows settings, section Display and look for Change the size of apps and text on main display. The dropdown will contain 100%, 125% and so on. To fix the problem select 100% or 200% value, open Xpiks and you will be able to pass the license window. You can revert Windows setting back after this.
Xpiks window is blanc white, cannot be found or size of the interface is wrong on Windows
Most probably this issue can be fixed by changing DPI settings of the app. Find Xpiks.exe file, right click it, select Properties > Compatibility > Change high DPI settings > tick Override high DPI scaling behaviour > select System (Enhanced) in drop down and OK then Apply.
Automatic update in Windows is stuck on "Updating components"
This was a known issue in the installer which is fixed in newer versions (with Xpiks 1.5 and higher). For now just kill the "ministaller.exe" process in Task Manager and install new Xpiks manually.
How to install Xpiks on Windows
Xpiks has an installer for Windows since version 1.6.0. Check out this tutorial for details.
Xpiks closes shortly after start in Windows
It's possible that your antivirus (Avast?) detected Xpiks as malware and quarantined it.
Text looks ugly small at my beautiful Surface Pro 3 with Windows 8.1
1. Press "windows" button, search for "environmental variables", select "Edit system environmental variables". 2. In the upper section "Add new variable". For a variable name use QT_DEVICE_PIXEL_RATIO and for it's value use "2" (without quotes as well). Press "Ok", "Apply" or what ever you need to save and quit. 3. Open Xpiks

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In case you have had an issue while working with Xpiks, you can get a professional help. Learn how to effectively report a problem so it could be fixed in the most timely manner

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Tutorials

Xpiks has tutorials for all features that you can find inside. Looking through tutorials will make your process much faster and smoother. Also there are step by step guides in Xpiks blog that show complete process of submitting photos, vectors and videos to microstocks.

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Xpiks Tutorials
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