Here you can find real-time status of Xpiks outstanding issues across all platforms. If you experience any issue with Xpiks you can check here if it is known incident and if it is being addressed.
Some users see black window on macOS below 10.14.5.
This is another hotfix for the issue with missing video thumbnails
Issue with black thumbnails strikes back. Currently under investigation.
There's a report that metadata sometimes cannot be read from the first try (but is read on second). These files are stored on Google Drive and the issue didn't repro in Xpiks 1.4.2
Hotfix for issue with black video thumbnails on Windows
There's a report of missing thumbnails on Windows after 1.5.0 release publishing
There are no ongoing incidents at the moment